We are receiving a number of questions about passenger rights during the current disruption to flights to and from the UK.

Airlines are taking a pragmatic approach to the situation aimed at being able to return to normal operations as soon as possible. It is inevitable and sadly unavoidable that some passengers will be considerably inconvenienced. The answers below will help answer some common questions regarding the situation as at 9am 11th August.

Am I entitled to compensation?

No. You are entitled to all benefits under EU legislation, but compensation is not payable as the cause of the disruption is outside the control of airlines. Read our information on Air Passenger Rights for a detailed explanation of the care you are entitled to.

Can I take my laptop or camera on board?

No. You will have to check it in as hold baggage. Remember that hold baggage may be roughly handled, dropped and otherwise damaged. If you do pack valuable equipment, ensure it is well protected.

How about books and newspapers?

Only essential items can be carried. No books or other reading material. Medicines, keys, passport, tickets and essential documentation are all that you will be allowed to take on board. If you try to take anything else with you, you are simply likely to miss your flight.

Can I choose not to travel?

Yes. Most airlines have agreed to allow passengers who do not wish to travel on 10th or 11th August the opportunity to rebook for alternative dates or claim a refund, even if your flight operates. Easyjet is the notable exception at the time of publication, and have instead published a list of flights that will not operate on their website. All passengers should check with their airline before setting out, and allow a considerable amount of time for both getting to the airport and security processing.

What if I am stranded?

In the first instance you should ask your airline whether they are able to assist you. Whilst they are required to do so by EU legislation, the scale of disruption means that they will struggle to assist everyone.

If you are able to, assist yourself. Consider other modes of transport, including coach, train and ferry travel. You may be able to book a one way car rental if your journey is within the UK mainland.

If you do not have means to help yourself, then you must make this known to your airline and to the airport authorities. Your airline has a duty of care to you, although at present this is likely to entail you spending a considerable time at the airport.

Keep receipts for all additional expenses incurred. Reasonable expenses should be claimed from your airline or your travel insurance policy if applicable.