Most flights operated from and to the UK and Europe are covered by European law that gives you the right to assistance from the airline if:

• your flight is cancelled;
• your flight is delayed; or
• you are refused travel even though you have a confirmed reservation.

In some cases you will also have the right to compensation of up to £400.

You are covered by European law for all flights leaving from a European airport, and for all flights into Europe that are operated by a European airline. See Entitlements for Non-EU flights where this does not apply.

It's really important that you know and understand your rights when you travel. Just because you are flying on a cheap ticket doesn't mean that you lose these rights, or that you can be treated badly.

The sections below will tell you exactly what you are entitled to and how to claim it.

Cancellation
Delay
Denial of Boarding
Rescheduled Flights

One Page Leaflet of Rights (to take with you when you travel)

Fully Compliant Airlines (who publish clear and full information that complies with or exceeds EU regulations)

Examples of your Entitlements
Entitlements for Non-EU Flights
Ways Airlines Avoid Paying Compensation
Background and More Information

A consortium of low cost airlines has tried to overturn this legislation and failed. Some low cost airlines appear to be deliberately trying to avoid meeting their legal obligations. We recommend you print our One Page Leaflet of Rights and take this with you for reference when you travel.

Our Air Passenger Rights guide is compiled through specialist journalism and research. It is not prepared by qualified lawyers and should not be relied upon or understood as being legal advice. The opinions we express are based upon our understanding of the relevant legislation as at 6th February 2006.