Some years ago I was talking to the Managing Director of the company I was working for, Linde Gas. We were in Runcorn making a presentation to local NHS purchasing managers about our new medical gas supply service. Our conversation turned to how much cheaper we would have to be to make that alone a persuasive argument for the relevant manager to decide to change to us.

Now we weren't there to fight on price, but clearly it was one factor that would play significantly in the minds of those contemplating awarding us business. My MD knew his subject well and reckoned that somewhere between 40-45% would be the turning point for most people.

At the time I found this astonishing. 40% is an enormous amount to save, but when you start to put the question into perspective you can quickly see how he is probably close to the money.

Take this scenario. I fly from Edinburgh to London several times a year. Usually I can be flexible and book ahead. I visit family near Gatwick Airport, so that's where I want to fly to. Going to another London airport will add £20-30 to the fare and several hours to the travel time. The choice I always have is Easyjet or British Airways.

I'm neither lover nor hater of Ryanair. I've never even flown with them, but I have considerable respect for the airline, as I do many of the pioneering low cost carriers. There's just one thing. I really wish they'd work on appearing more customer friendly.

Quite frankly it doesn't help when the man at the top, Michael O'Leary, enters into a series of furious responses to the Channel 4 Dispatches production team. He is well known for his pugnacious style, and many admire him for it. But many don't, and it's about time we saw a nicer side of Ryanair.

My respect for the airline comes from being a frequent traveller to Germany during the eighties. My company was headquartered in Munich, and I was a regular flyer between there and Birmingham/London. The fare was £472 with BA or Lufthansa. Daylight robbery in my opinion, especially when I was able to get a Virgin flight to San Francisco for £100 less. Then something extraordinary happened by the name of Debonair. Operating out of Luton, they offered flights to Munich for a paltry £120, nearly four times cheaper! Too good to be true? Well not for a while. We toodled down to Luton, parked a two minute walk outside the terminal, got on a perfectly pleasant BAe 146 jet, and off we went to Munich via Moenchengladbach.

We process a lot of news that we simply cannot publish, either due its strength or constraints of time.

Today, we have launched Ticketworks to archive all of the travel news that we receive.

Regardless of whether or not the story makes it on Cloudworks, we'll be publishing it at Ticketworks. All stories there are categorised by theme and by company. Whether you want the latest on Gatwick Airport or Virgin Trains, you'll find it there.

Travel news that has broad consumer interest will still, of course, be published here on Cloudworks.

All news and articles published at Ticketworks will edited for balance. News solely for the purpose of advertising is not accepted. Submissions can be sent to editor@cloudworks.co.uk

Today we published the first of our special reports which featured a flight comparison engine, Travelsupermarket. We found that it didn't find the cheapest prices for the journey we wanted to make.

It very much represents an issue we believe in, and highlights why we are certain there is a need for investigative journalism exposing areas in which we can easily end up paying for the odds. The site clearly promises us the best deal from certain sites, and it doesn't deliver.

I don't know whether to be amused or bemused by the revelation that over 40% of call centres give their staff scripts to read.

At least we can give Lloyds TSB credit for getting rid of them straight away from their call centres, but what about the rest?

And what about the interminable voicemail systems?

Tomorrow morning we'll be reporting a Which? survey that shows over 5 million of us have been taken in by a scam - that's one in eight of the adult population.

And to be quite honest it's hardly news. We seem to have become sensitised to being ripped off so much that we are barely interested.

So calling a premium rate number may be a bit stupid, but it's not going to break the bank.

How about Get Rich Quick? Say I promise you a "can't fail" offer to make a fortune. All you have to do is follow some simple instructions and you can't lose. Sounds interesting? Of course it does, read on.